XIAKEHAO / faq
FAQ
Cabins, fares, booking rules and cancellation — the questions we hear most.
How do I check departures and prices?+
See Journeys and Booking for the annual plan and northeast departures. Final dates, fares and availability follow the official booking notice; you can also send an inquiry.
What cabin types and fares are available?+
Chenghuai 4-berth 11㎡ ¥29,999; Lansheng 3-berth 9㎡ ¥23,999; Xingyuan 3-berth 6.6㎡ ¥17,999 per person.
Can I buy an upper berth separately?+
No. Upper berths are not sold separately; two lower berths must be purchased first.
How are children charged?+
Children aged 2+ must occupy a bed on board and pay the adult rate. Under 2 without a bed are free. A 4th/5th child under 6 pays 60% of the upper berth fare.
Is there an age limit?+
1–80 years. Above 80 requires independent mobility, a companion under 70, a health check and separate accident insurance.
How are hotel rooms arranged?+
A triple shares one hotel room with a ¥1,000 single supplement for one guest; a quad gets two rooms.
What is the cancellation policy?+
Full payment for the inaugural departure. 30+ days: 30% fee; 15–30 days: 50%; 1–14 days: 70%; same day: 90%. No free cancellation.
What shared facilities are on board?+
Two restaurant cars, a kitchen car, 120 dining seats, 3 game rooms, 2 wellness rooms, 3 smoking rooms and a 15㎡ panoramic lounge.
Does every cabin have a bathroom?+
Yes. All 58 cabins have a private shower, basin and toilet, plus towels and premium toiletries.
Are there shopping stops or optional costs?+
No compulsory shopping, no optional extras. One-stop check-in luggage service and a travelling photographer are included.
PLAN YOUR JOURNEY
Where will you go with Xiakehao?
Share your plans and our travel team will be in touch.